Complaints

PROCESS

You may either:

Write a letter to the Opticians of Manitoba (OOM), including:
- Your full name, mailing address, and phone number
- Your signature
- Date
- Name of the Optician that the complaint is filed against
- Optician’s business name, business address and phone number
- A summary of the complaint such as the date and time of the incident, the order of events, and the names of any witnesses
- Any supporting documentation such as copies of receipts and products in question

Download the COMPLAINTS RESOLUTION FORM (PDF)Download

Then Mail or Email your complaint to:

Registrar
Opticians of Manitoba

215-1080 Portage Ave.
Winnipeg, Manitoba
R3G 3M3 Canada

Email: oom@optm.ca
Phone: 204.222.8404

Reviews the complaint
Sends a letter to the Complainant to acknowledge receipt of the complaint
Sends a notification letter to the Optician named in the complaint and provides a copy of the Complainant’s letter
Asks the Optician to send OOM a written response within 14 days and to include copies of any documentation related to the complaint
Forwards the Complainant’s letter, the Optician’s response, and any documentation provided to the Complaints Resolution Committee if the complaint cannot be resolved informally

Reviews the complaint
Determines whether an investigation is required or whether there is sufficient information to reach a decision
If an investigation is required, the Complaints Resolution Committee may:
Contact the Complainant and/or Optician for clarification
Inspect products
Obtain copies of documents
Interview and obtain statements from witnesses or others
Inspect records
Authorize an undercover investigation

Provide the Complainant and Optician with written notification of the decision
The Complaints Resolution Committee can make any of the following decisions:
- Dismiss the complaint and take no further action
- Refer the Optician to an Inquiry Committee for a specified allegation of professional misconduct or incompetence

APPEALS

The Complainant and Optician have the right to appeal the decision of the Complaints Resolution Committee. To appeal, you must write a letter and send it to the address below within 14 days of receiving written notification of the decision:

Registrar
Opticians of Manitoba 215-1080 Portage Ave.
Winnipeg, Manitoba
R3G 3M3 Canada